Frequently Asked Questions
Everything you need to know about shopping with Nice Cream London.
What is the standard delivery time for UK orders?
We offer standard shipping via Royal Mail which typically takes 2-3 business days. Next-day delivery is also available for orders placed before 2 PM GMT, Monday through Friday.
What is your return policy for fashion items?
We offer a 28-day return window from the date of delivery. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund.
How do I know which size to order?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our London-designed fits may vary between slim and oversized styles.
Do you ship internationally?
Yes, Nice Cream London ships worldwide. International shipping costs and delivery times are calculated at checkout based on your specific location and local customs regulations.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and 'Buy Now, Pay Later' options via Klarna.
Are your garments sustainably produced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we partner exclusively with factories that guarantee fair wages and safe working conditions.